PRIVACY POLICY

Last updated: 18/01/2026

This Privacy Policy explains how Senior Academic Tutoring collects, uses and protects your personal information when you visit our website or use our tutoring services.

By using our website or engaging our services, you agree to the collection and use of information in accordance with this Policy.

1. What information we collect

We may collect the following types of information:

1.1 Personal and contact details

From parents/guardians and students (or adult students themselves):

  • Name

  • Email address

  • Phone number

  • Suburb or general location

  • Emergency contact details (for under 18s)

1.2 Student and education information

  • School year level and subjects

  • School or education provider name (if provided)

  • Learning needs and goals

  • School reports, assessment results or teacher comments you choose to share

  • Notes about progress and sessions (e.g. strengths, areas for improvement)

1.3 Website and technical information

When you visit our website, basic technical information may be collected automatically, such as:

  • IP address

  • Browser type and version

  • Pages visited and time spent on the website

  • Referring site (how you found us)

This is generally collected in an anonymous or aggregated form to help us understand how the website is used.

1.4 Payment information

If you pay us by bank transfer, we will see the name on the account and transaction details.
If you pay via a third-party payment service (e.g. Stripe, PayPal), your card details are processed by that provider, not stored by us.

2. How we collect information

We collect personal information when:

  • You fill in a contact form, send an email or call/text us

  • You enrol in tutoring or make a booking

  • You provide documents such as school reports or assessments

  • A parent/guardian provides information on behalf of a student

  • You use our website and basic technical data is logged automatically

We usually collect information directly from you. In some cases, with your consent, we may also receive information from your child’s school or other professionals (e.g. reports you share with us).

3. Why we collect your information (how we use it)

We use personal information to:

  • Communicate with you about enquiries, bookings and schedule changes

  • Provide and improve our tutoring services

  • Understand the student’s learning needs, strengths and goals

  • Plan sessions and track progress over time

  • Send invoices, receipts or payment reminders

  • Maintain internal records (e.g. session notes, progress)

  • Improve our website and services based on usage patterns

We will only use your information for purposes that are:

  • Directly related to providing you with our services, or

  • Otherwise permitted or required by law.

4. Legal basis (for GDPR-style clarity, if needed)

If your website is ever accessed by people in the EU/UK (GDPR context), our legal bases for processing personal information may include:

  • Contract: to deliver the tutoring services you have requested

  • Consent: where you have given clear permission (e.g. contact form opt-in)

  • Legitimate interests: for things like improving services and ensuring site security

  • Legal obligation: where we must keep or share certain records (e.g. child safety laws)

5. How we store and protect your information

We take reasonable steps to keep your personal information secure, accurate and up to date, including by:

  • Using password-protected devices and accounts

  • Limiting access to personal information to those who need it to provide services

  • Not keeping unnecessary hard copies of documents where possible

However, no method of transmission or storage is 100% secure. While we strive to protect your personal information, we cannot guarantee absolute security.

6. Sharing your information

We do not sell or rent your personal information to third parties.

We may share information:

  • With service providers who help us operate (e.g. email provider, website host, online meeting platform, payment processor), but only to the extent needed for them to perform their services

  • Where required by law, regulation or a court/authority

  • To protect the safety of a student or others, in line with child safety or mandatory reporting obligations

If we ever wished to share your information with a school or other professional (e.g. psychologist, specialist teacher), we would usually seek your consent first, unless there is a legal obligation or serious safety concern.

7. Cookies and website analytics

Our website may use cookies or similar technologies to:

  • Remember basic preferences (e.g. language, device type)

  • Understand how visitors use our site (e.g. which pages are viewed most)

You can usually control cookies through your browser settings. Turning cookies off may affect how some parts of the site function, but basic information will still be available.

If we use a third-party analytics tool (like Google Analytics), they may collect usage data in an anonymised form to help us understand website traffic and usage trends.

8. Access, correction and your choices

You have the right to:

  • Access the personal information we hold about you or your child

  • Ask us to correct any information that is inaccurate or out of date

  • Ask questions about how your information is used

In some cases, you can also:

  • Ask us to delete certain information, where it is no longer needed

  • Withdraw consent for certain uses (e.g. marketing emails, if used)

To make a request, please contact us using the details at the end of this Policy.
For privacy reasons, we may need to verify your identity before granting access.

9. Data retention – how long we keep information

We keep personal information only for as long as reasonably necessary to:

  • Provide tutoring and support services

  • Maintain records of progress and sessions while your child is engaged with us

  • Meet legal, tax or child safety record-keeping requirements

When information is no longer needed, we will take reasonable steps to delete or de-identify it.

10. Children’s privacy

We work primarily with school-aged students. For students under 18:

  • We expect a parent or guardian to be involved in the initial contact and enrolment

  • We may share general progress information with the parent/guardian, unless you request otherwise and the student is considered mature enough to manage their own information, subject to legal obligations

  • We will always prioritise the safety and wellbeing of the student, which may include following mandatory reporting or child safety procedures if we have serious concerns

11. Links to other websites

Our website may contain links to other sites (for example, resources, articles, or education tools). We are not responsible for the privacy practices or content of those external sites.

We recommend checking the privacy policy of any site you visit.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.
The most recent version will always be available on our website and will include the “Last updated” date at the top.

We encourage you to review it periodically so you’re aware of how we handle personal information.

13. Contact us

If you have any questions, concerns, or requests about this Privacy Policy or your personal information, please contact:

Senior Academic Tutoring
Email: senior.academic.tutoring
Phone: +61 478 110426
Location: 2 Philip Road Hallam, Victoria, Australia 3803

If we can’t resolve your concern, you may have the right to contact the relevant privacy regulator in your country (for example, in Australia this is the Office of the Australian Information Commissioner).